Last Updated: July 5, 2026
Below you’ll find answers to the most common questions about orders, shipping, and returns at Vitorelli Club.
If you cannot find the answer you are looking for, please contact our support team at support@vitorelliclub.com.
Orders are typically processed within 1–5 business days.
Once shipped, delivery usually takes 7–20 business days, depending on the destination and carrier.
Delivery times are estimates and may vary due to factors outside our control, such as customs, weather, or carrier delays.
Once your order has been shipped, you will receive tracking information (when available).
Please allow some time for tracking updates to appear, as carriers may take time to activate and update tracking systems.
If you have not received tracking information within the expected timeframe, please contact our support team.
Orders can only be canceled before they enter processing.
Once an order has been processed, we may no longer be able to modify or cancel it, as fulfillment may have already begun.
If you need assistance, please contact us as soon as possible.
We can only update shipping information if the order has not yet been processed.
Once processing begins, changes may no longer be possible.
Please ensure all information is correct at checkout.
Yes, but only under specific conditions.
Returns are accepted for items that arrive damaged, defective, or incorrect, provided the request is made within 7 days of delivery.
Change-of-mind returns are not accepted.
For full details, please refer to our Return & Refund Policy.
If you receive a damaged or incorrect item, please contact us within 7 days of delivery.
You will need to provide your order number and clear photos or videos showing the issue.
Once reviewed, we will determine the most appropriate solution, which may include a replacement or other resolution.
Refunds may be issued in eligible cases after review and approval.
If approved, refunds are processed to the original payment method.
For full conditions, please refer to our Return & Refund Policy.
At this time, Vitorelli Club ships exclusively within the United States.
We may expand to additional countries in the future.
You can contact our support team at:
We aim to respond within 1–3 business days.
Yes. All payments are processed through secure and encrypted payment providers that comply with industry security standards.
We do not store full credit card information on our servers.
No. Orders can be placed as a guest without creating an account.
All order updates and tracking information will be sent via email.
Yes. Prices are subject to change at any time without prior notice.
The final price charged is always the price displayed at checkout at the time of purchase.
✔️ Produto adicionado com sucesso.
✔️ Produto adicionado com sucesso.
