At Vitorelli Club, we are committed to providing a positive shopping experience and ensuring that every order is handled with care.
If you experience an issue with your order, we encourage you to contact our support team before initiating a payment dispute or chargeback. In many cases, we can work together to find an appropriate solution.
To be eligible for a return or refund, your request must meet the conditions outlined in this policy.
Requests that do not meet these requirements may not qualify for a return, refund, or replacement, except where required by applicable law.
We do not accept returns or provide refunds for orders based solely on a change of mind, personal preference, or accidental purchases.
If you are experiencing an issue with your order, please contact our support team. We are committed to reviewing each case individually and, when appropriate, may offer an alternative resolution at our sole discretion.
If your order arrives damaged or defective, please contact us within 7 days of delivery.
Your request should include:
Your order number
A description of the issue
Clear photos or videos showing the product and the defect
Failure to provide sufficient information may delay or prevent the review of your claim.
If you receive an incorrect item, please notify us within 7 days of delivery.
Once your request has been reviewed and approved, we will determine the most appropriate solution, which may include a replacement or another reasonable resolution.
Where a return is authorized, items must be:
Unused
In their original condition
Free from signs of wear or misuse
Returned with any original packaging, accessories, and included components whenever reasonably possible
Returns that do not meet these conditions may be refused.
All returned items are subject to inspection upon arrival.
Approval of a return does not automatically guarantee approval of a refund.
Vitorelli Club reserves the right to determine whether returned items meet the eligibility requirements described in this policy.
If a refund is approved, it will be issued to the original payment method used for the purchase.
Processing times may vary depending on your payment provider or financial institution.
Original shipping charges, shipping protection, taxes, duties, customs fees, and similar charges are generally non-refundable unless required by applicable law.
The following items are generally not eligible for return or refund unless required by applicable law:
Items showing signs of use
Items damaged due to misuse, negligence, or improper care
Items returned without prior authorization when authorization is required
Gift cards
Final sale or clearance items, where applicable
If you experience an issue with your order, we strongly encourage you to contact our support team before initiating a payment dispute or chargeback.
Most issues can be resolved more quickly through direct communication.
Initiating a chargeback while a resolution is actively being reviewed may delay the handling of your case.
Nothing in this section limits any rights you may have under applicable law.
If you have any questions regarding this Return & Refund Policy, please contact us at:
✔️ Produto adicionado com sucesso.
✔️ Produto adicionado com sucesso.
